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Prototyping a Chatbot for Student Supervision in a Pre-registration Process

Authors: Krisnawati, L. D. (Lucia); Butar-Butar, B. E. (Bill); Virginia, G. (Gloria);

Prototyping a Chatbot for Student Supervision in a Pre-registration Process

Abstract

Developing a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded in building a textbased chatbot system. Further, this research has proved that the combination of keyword spotting technique for the Language Understanding component, Finite-State Transducer (FST) for the Dialogue Management, rulebased keyword matching for language generation, and the system-in-the-loop paradigm for system validation can produce an efficient chatbot. The chatbot efficiency is high enough as its score on Concept Efficiency (CE) reaches 0.946. It shows that users do not need to repeat their utterances several times to be understood. The chatbot performance on recognizing new concepts introduced by users is also more than satisfactory which is presented by its Query Density (QD) score of 0.80.

Country
Indonesia
Related Organizations
Keywords

Transducer, Chatbots, Artificial Intelligence, Indonesia, Keywordspotting technique, Dialogue System, Natural Language Processing

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  • citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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Found an issue? Give us feedback
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
Average
Average
Average
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Digital Humanities and Cultural Heritage
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